Today was a full day of work at the pharmacy and I did not whistle while I worked today. That's a reference to Carla's post if you're wondering where that came from. One of the first transactions of the day was the sale of a $100 prepaid credit card which the individual indicated he would be using for online gambling. He came back an hour later requesting a refund because the card was not accepted by the site he was visiting. The receipt clearly reads "no refunds on gift cards or credit cards once activated". Management policy is absolutely no exceptions. This individual became livid, creating a very tension-filled situation which wasn't going to be resolved easily. He refused to accept the policy and refused to leave the store, he refused to return on Mon to speak with the owner of the store to resolve this if possible. He was just plain downright ornery. After discussion with another store associate, we contacted the store owner at home who gave instruction to refund a portion of the $100. What???? Now we are going to go back on this policy that you so strongly implemented and backed over these many months. Confusion reigns! And my point on the whole thing.... why are we giving a refund on a card that we have no knowledge whether it actually had been used or not. For all we know right now, this person might have just made $100 from us. Whistlling while I worked, not today!
The day is over and I'm relaxing with one ear to the TV watching/listening to the Montreal vs Pittsburgh hockey game. Go Habs Go! Keep on winning. We want the Stanley Cup back in Canada. It's been awhile. Afterward I'm going to work on my March goals. I didn't put goals in place for February and I felt a little bit lost.
Night all and thanks for stopping by.
How's your week-end so far?